Refund Policy

Incident Flow is operated by Nowetner Manufacturing. We want every department to be confident in its purchase.

30-day money-back guarantee

If your department is not satisfied with its subscription, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Purchases are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact us through the support email shown in the app and we will help you.

Invoice (Net 30) purchases

Departments paying by invoice simply are not charged beyond what has been invoiced. If an invoice has already been paid and you are within the 30-day window, contact us and we will arrange a refund of that payment.

Cancellations

You can cancel a subscription at any time. Cancellation stops future renewals; access continues until the end of the current paid period. Cancelling is separate from a refund request — use the steps above if you also want a refund within the 30-day window.

See also our Terms & Conditions and Privacy Notice.